Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

• Contact details: Name, phone number, email address, and message — when you submit an enquiry via our contact form.
• Room preference: Room type or dates mentioned in your enquiry.
• WhatsApp/call communication: When you contact us via phone or WhatsApp at 09733745319.

1.2 Information Collected Automatically

• Browser & device data: Browser type, operating system, screen resolution.
• Usage data: Pages visited, time spent on pages, referral URLs, and general interaction patterns.
• IP address: For security purposes and to understand geographic reach.
• Cookies & local storage: Used for site functionality and analytics (see Section 6).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your room enquiry or booking request via phone, WhatsApp, or email.
• To provide information about our rooms, rates, and services.
• To improve our website content, layout, and user experience.
• To understand how visitors interact with our site (via analytics).
• To ensure the security and proper functioning of our website.
• To comply with legal obligations or resolve disputes.

We do not process online payments. All booking confirmations are handled directly via phone or WhatsApp with hotel staff.

3. Legal Basis for Processing (GDPR Reference)

Where applicable under data protection law, we process your personal data on the following legal bases:

• Consent: When you voluntarily submit an enquiry form.
• Legitimate Interests: For website analytics and security purposes.
• Contractual Necessity: To process your accommodation enquiry and provide the service you requested.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service providers: Trusted third parties who assist in operating our website (e.g., hosting, email delivery, analytics) — bound by confidentiality.
• Legal requirements: If required by law, court order, or government authority.
• Business transfer: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for — typically:

• Enquiry data: Up to 12 months after the last contact, unless a longer period is required by law.
• Server/access logs: Up to 90 days.

After the retention period, data is securely deleted or anonymised.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic website functionality (e.g., session management).
• Analytics cookies: Help us understand visitor behaviour (e.g., pages viewed, time on site). These do not identify you personally.
• Performance cookies: Improve page load speed and caching.

You can control cookies through your browser settings. Disabling cookies may affect some website features. We do not use cookies to track you across third-party websites.

7. Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

• Google Fonts — Font delivery (may log IP addresses).
• Cloudinary — Image hosting and delivery for hotel photos.
• Font Awesome — Icon delivery via CDN.
• Google Maps — Embedded map for hotel location (subject to Google's Privacy Policy).

We are not responsible for the privacy practices of these third-party services.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data.
• Objection: Object to processing of your data based on legitimate interests.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 10.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted between your browser and our website.
• Secure server infrastructure with access controls.
• Regular security reviews of our systems and practices.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will take reasonable steps to protect your information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: